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This article describes how to use the Management Platform to Unblock Members with too many failed sign-in attempts (10).
You can tell a user account is blocked because the account will have a grayed-out background with a lock as their icon.
Single Sign-on Limitations
Users that are SOLELY assigned SSO as their authentication method, will first need to have a successful login for their account to be created.
Steps to Unblock Accounts:
- Navigate to Team > Members
- Search for the user whose account is blocked or you would like to reset the 2FA of and select the ellipses (...) next to their name.
- Select the Unblock User option.
Resetting Database 2FA
When resetting a user's 2FA, they will need to walk through the flow once more upon their next successful sign-in.
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