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Unblocking User Accounts

  • Updated on Oct 22, 2025
  • Published on Jan 30, 2022
  • 1 minute(s) read
  • Perimeter Support
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  • SS
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This article describes how to use the Management Platform to Unblock Members with too many failed sign-in attempts (10).

Blocked users
You can tell a user account is blocked because the account will have a grayed-out background with a lock as their icon.
Single Sign-on Limitations
 Users that are SOLELY assigned SSO as their authentication method, will first need to have a successful login for their account to be created. 

Steps to Unblock Accounts:

  1. Navigate to Team > Members. 
  2. Search and select the member row whose account is blocked.
    The Edit Member window appears.
  3.  Click Unblock User. 
Resetting Database 2FA
When resetting a user's 2FA, they will need to walk through the flow once more upon their next successful sign-in.