Downloading and Installation
  • 03 Aug 2022
  • 1 Minute to read
  • Contributors

Downloading and Installation


Downloading the agents


You can also find the Agents download links in the "Downloads" tab in your Management Web-Console. Those links are available to your end-users as well.

Download links:

Operating SystemDownload
MacOSPKG
WindowsEXE, MSI (64bit), MSI (32bit)
LinuxDebian
RPM
RPM (Fedora)
iOSApp Store
Android / ChromebookPlayStore
MDM Deployment

If the devices in your organization are managed through a central desktop management tool you may prefer remote installation instead of having team members download and install the agent on their own.

macOS Uninstall script
You may uninstall the MacOS client using the following script: Link

Installing the agent

Minimum requirements

End-users should run a supported version of one of the following operating systems: Windows, Mac, iOS, Android, Linux, Chrome browser, and routers.

Agents with the Web Security feature

If you are installing a macOS or Windows agent with our Web Security (SWG) feature, there are some additional steps you will need to take.

Permissions
  • The user must be an admin to complete the SWG installation manually.

macOS (versions 8.0.4.116+ and up)

  • After login, the user should see the system extension loading message. Click on “Open Security Preferences” to make sure the System Extension is approved under System Preferences -> Security & Privacy.
  • Click on the lock icon (🔒) on the bottom left corner:
  • Then click on Allow.
  • You will see the proxy addition prompt.
  • Enter your username and password (or fingerprint) when prompted.
Troubleshooting 
  • If the user did not complete the system extension installation, they can log out and sign back into the agent to re-initiate the flow of SWG installation,
  • If the SWG certificate installation has been denied or blocked, attempts to reach any website via the browser will be encountered with the following error:
    To fix this problem, navigate via the spotlight search to “Keychain access” and then look for a certificate named "Perimeter 81 Secure Web Gateway 2".
    Once you find it, right-click on the certificate and click “get info” and then modify the permissions to “Always trust”.
    The webpage should now load as expected.




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