This article describes how to use the Management Platform to Unblock Members with too many failed sign-in attempts (10).
Blocked users
You can tell a user account is blocked because the account will have a grayed-out background with a lock as their icon.
Single Sign-on Limitations
Users that are SOLELY assigned SSO as their authentication method, will first need to have a successful login for their account to be created.
Steps to Unblock Accounts:
- Navigate to Team > Members.
- Search and select the member row whose account is blocked.
The Edit Member window appears. - Click Unblock User.
Resetting Database 2FA
When resetting a user's 2FA, they will need to walk through the flow once more upon their next successful sign-in.