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    Reset 2FA
    • 03 Sep 2025
    • 1 Minute to read
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      Reset 2FA

      • Updated on 03 Sep 2025
      • 1 Minute to read
      • Contributors
        Article summary

        This action can be performed only by a Member with one of the following roles Admin, Manager or Billing Admin

        Reset MFA

        When a user changes a mobile phone they may need to re-configure the Google 2FA on the new device.

        1. Access the Harmony SASE Administrator Portal and go to Team > Members.

        2. Click the member row for which you want to reset database 2FA.
          The Edit Member window appears.
          2FA.png

        3. Click Reset Database 2FA:
          The Reset Database 2FA window appears.
          360041672414mceclip0.png

        4. Click Reset.

        The Member gets an email confirmation with the two-factor authentication reset and a link to re-activate 2FA.
        360042513773mceclip1.png

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