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    Reset 2FA
    • 01 Aug 2023
    • 1 Minute to read
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      Contents

      Reset 2FA

      • Updated on 01 Aug 2023
      • 1 Minute to read
      • Contributors
        Article summary

        This action can be performed only by a Member with one of the following roles Admin, Manager or Billing Admin

        Reset MFA

        When a user changes a mobile phone they may need to re-configure the Google 2FA on the new device.

        1. Login to the Web Administration Console
        2. Navigate to Team > Members
        3. Find the Member that needs the MFA reset and click on the three-dotted menu (...) on the right side of the Member's name:
        4. Select Reset Database 2FA:

        360041672654mceclip3.png

        1. The system will prompt a confirmation message:

        360041672414mceclip0.png

        The Member will get an email confirmation with the two-factor authentication reset and a link to re-activate 2FA.

        360042513773mceclip1.png

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