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    Unblocking User Accounts
    • 03 Sep 2025
    • 1 Minute to read
    • Contributors
      Contents

      Unblocking User Accounts

      • Updated on 03 Sep 2025
      • 1 Minute to read
      • Contributors
        Article summary

        This article describes how to use the Management Platform to Unblock Members with too many failed sign-in attempts (10).

        Blocked users
        You can tell a user account is blocked because the account will have a grayed-out background with a lock as their icon.
        Single Sign-on Limitations
         Users that are SOLELY assigned SSO as their authentication method, will first need to have a successful login for their account to be created. 

        Steps to Unblock Accounts:

        1. Navigate to Team > Members.
        2. Search and select the member row whose account is blocked. 
          The Edit Member window appears. 
        3.  Click Unblock User. 
        Resetting Database 2FA
        When resetting a user's 2FA, they will need to walk through the flow once more upon their next successful sign-in.

         


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