Manual log collection

How to manually collect Logs in case the automatic collection encounters an issue

In case the automatic log collection tool fails, you can manually collect and send logs using the following dedicated scripts for each operating system:

Windows

Download and extract following script file:

Make sure to run the .bat file in administrator mode.

This will automatically send the log files to our Support Team. Please ensure to provide your email, workspace name, and ticket number (if applicable).

How to manually locate log files in Windows

##Connection Logs
%LOCALAPPDATA%\Perimeter81\Log\

##Application Logs
%WINDIR%\System32\config\systemprofile\AppData\Local\Perimeter81\

MacOS

Download and extract the following script file:

Open the Terminal application (search "Terminal" in the Launchpad).

Copy and execute the following command. Make sure you're aware of the path where the script file was extracted: 

sudo bash /Users/*/Downloads/Customer_logs*.sh

This will automatically send the log files to our Support Team. Please ensure to provide your email, workspace name, and ticket number (if applicable).

How to manually locate log files in MacOS

##Connection Logs
/var/log/Perimeter81 
##Application Logs
/tmp/Perimeter81.log

Linux

1. Run the following command in Terminal:
   ShellShell

   /opt/Perimeter81/perimeter81 collect-logs

   2. Send the log file to sase-support@checkpoint.com