Logs

Overview

This document provides guidance on collecting log files, an essential process in diagnosing agent and network-related issues. It includes instructions on how to securely send these files to our Support Team using a dedicated script that manually collects and sends the logs to our servers.

Sending Harmony SASE Logs and Diagnostics Automatically

1. Click the gear wheel icon located in the bottom left corner of the application.
2. Select "Support".
3. Click "Send Logs to Support".

Following these steps, a collection of logs will be automatically compiled and sent to the Harmony SASE Support Team for analysis.

Should the automatic log collection encounter any issues, please refer to this guide for further instructions on manually collecting and sending the logs to our team.