Managing Users
  • 29 Apr 2024
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    Managing Users

      Article Summary


      This guide elucidates the process of using the Management Platform to assign different members with specific roles within Harmony SASE.

      Assigning roles is crucial for ensuring that team members have the appropriate permissions and access levels to perform their tasks efficiently.


      • Admin: Admins can modify permission settings and assign roles to other team members.
      • Manager: A member can manage Networks, Applications, Members, Groups, and monitor network activity.
      • Billing: Billing administrators can adjust billing information, view invoices, and update payment methods.
      • User: A User can access the apps.

      Breakdown of roles and permissions

      RoleManage LicensesManage MembersManage NetworksManage ConfigurationView ActivitiesManage Billing


      Assigning a role

      1. To modify User Roles as an administrator select Team in the Management Platform on the left side.
      2. Select the Members tab under Team.
      3. Select the three-dotted menu (...) next to a team member's name to change the role.
      4. Select Change Role in the drop-down list.
      5. A window will appear with the different available roles. Select the desired role for your team member and select Apply.
        user role


      If you encounter issues during or after the setup, try reviewing your settings to ensure everything matches the instructions. In particular, check the IP addresses and other details you entered during setup. If issues persist, please consult our dedicated support.

      Support Contacts

      If you have any difficulties or questions, don't hesitate to contact Harmony SASE's support team. We offer 24/7 chat support on our website at, or you can email us at We're here to assist you and ensure your VPN tunnel setup is a success.

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