Enabling the Web Security feature
If you are installing a MacOS or Windows agent with our Web Security (SWG) feature, there are additional steps you will need to take.
Windows 10
Permissions
- The user must be an admin to complete the SWG installation manually.
MacOS
Note:
If you download and install the Secure Web Gateway (SWG) root certificate, skip the procedure. For more information, see Downloading the Secure Web Gateway (SWG) root Certificate.
- After login, the user should see the system extension loading message.
- Click on “Open Security Preferences” to make sure the System Extension is approved under System Preferences -> Security & Privacy.
- Click on the lock icon ( 🔒) on the bottom left corner:
- Then click on Allow.
- You will see the proxy addition prompt.
- Enter your username and password (or fingerprint) when prompted.
Troubleshooting
- If the user did not complete the system extension installation, they can log out and sign back into the agent to re-initiate the flow of SWG installation,
- If the SWG certificate installation has been denied or blocked, attempts to reach any website via the browser will be encountered with the following error:
To fix this problem, navigate via the spotlight search to “Keychain access” and then look for a certificate named "Harmony SASE Secure Web Gateway 2".
Once you find it, right-click on the certificate and click “get info” and then modify the permissions to “Always trust”.
The webpage should now load as expected.