---
title: "Unblocking User Accounts"
slug: "unblocking-user-accounts-database"
updated: 2025-10-22T05:50:29Z
published: 2025-10-22T05:50:29Z
canonical: "support.perimeter81.com/unblocking-user-accounts-database"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.perimeter81.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unblocking User Accounts

This article describes how to use the Management Platform to **Unblock** [**Members**](https://support.perimeter81.com/v1/docs/how-do-i-invite-users)with too many failed sign-in attempts (10).

Blocked usersYou can tell a user account is blocked because the account will have a grayed-out background with a lock as their icon.Single Sign-on Limitations Users that are SOLELY assigned SSO as their authentication method, will first need to have a successful login for their account to be created. 

## Steps to Unblock Accounts:

1. Navigate to **Team > Members.**
2. Search and select the member row whose account is blocked.  
The **Edit Member**window appears.
3. Click **Unblock User**.

Resetting Database 2FAWhen resetting a user's 2FA, they will need to walk through the flow once more upon their next successful sign-in.