---
title: "Support Access"
slug: "support-access"
updated: 2026-04-07T08:59:08Z
published: 2026-04-07T08:59:08Z
canonical: "support.perimeter81.com/support-access"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.perimeter81.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Access

Here at Check Point SASE, we take security very seriously and would **never** ask anyone to share their login information with us. Administrators can temporarily provide access to Check Point SASE support professionals for direct assistance with issues. To do this, select the member accounts from the list that Check Point SASE engineers should be permitted to access.

How does this affect licensing?

Allowing Support Access does **not** require an additional user license

To view the **Support Access**page, access **Check Point SASE** and click **Settings** > **Support Access**.

![](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/SupportAccess.jpg)

Select a **Duration** period to allow support access for the particular user. Options are: (Day, Week, Month, Year)

![](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/SupportAccess1.jpg)

Select the **User** or **Group** of your choice, and click **Grant Access**:

![](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/SupportAccess2(1).jpg)

The **Status** column shows the current status of the Support Access permission. You **can't** have multiple ones and the Access History will show that with each modification of the member list, the perimission will expire and a new one will become active.

![](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/SupportAccessold.png)

**Revoking Access**

If you need to revoke access for the current set of user, use the **Revoke Access** button. This will revoke support access. ![image.png](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/image%28128%29.png)

How do I know when they access our network?

A record of each user and support agent login is recorded in the activity log and can also be sent to your SIEM or Splunk instance with our Premium or Enterprise plans.