---
title: "Reset 2FA"
slug: "i-changed-my-mobile-and-need-to-reset-google-two-factor-authentication"
tags: ["Premium", "Enterprise"]
updated: 2026-04-07T09:08:34Z
published: 2026-04-07T09:08:34Z
canonical: "support.perimeter81.com/i-changed-my-mobile-and-need-to-reset-google-two-factor-authentication"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.perimeter81.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset 2FA

:::(Warning) ()
This action can be performed only by a Member with one of the following roles **Admin, Manager or Billing Admin**
:::

## Reset MFA

When a user changes a mobile phone they may need to re-configure the Google 2FA on the new device. 

1. Access the <span contenteditable="false" translate="no" data-variable="company-name" class="fr-deletable" id="blockvariable">{{variable.company-name}}</span> Administrator Portal and go to **Team** > **Members**.
2. Click the member row for which you want to reset database 2FA.
The **Edit Member** window appears.
![2FA.png](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/2FA%281%29.png){height="550" width="250"}
4. Click **Reset Database 2FA**:
The **Reset Database 2FA** window appears.
![360041672414mceclip0.png](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/360041672414mceclip0.png)

1. Click **Reset**.

The Member gets an email confirmation with the two-factor authentication reset and a link to re-activate 2FA.
![360042513773mceclip1.png](https://cdn.document360.io/44667c0c-50d7-412a-acbd-20d4a41c952e/Images/Documentation/360042513773mceclip1.png)